Frequently Asked Questions about Telehealth Care 

Have questions about telehealth care, what it means, and what the process entails? See our FAQs below, then contact the Florida Center for Psychiatric Services to speak with a provider regarding your mental health care needs.  

What is a psychiatrist and what can they do?
Psychiatrists are medical doctors with specialized training in psychiatry who work with patients to address their mental and emotional well-being. 
What is telehealth?
Telehealth, also known as telemedicine, is the use of technology to provide remote healthcare services. With telehealth services, patients can consult with healthcare professionals as well as receive medical advice, diagnoses, and treatment without having to visit a physical clinic or hospital. 
How does telehealth work?
Telehealth involves the use of video calls, phone calls, text messaging, and other digital communication tools to connect patients and healthcare providers. Using any of these communication platforms, patients can discuss their medical concerns, symptoms, and receive guidance from healthcare professionals in real-time. 
What services can be provided through telehealth?

Telehealth is a helpful, accessible option for addressing a wide range of mental healthcare services, including but not limited to: 


  • Generalized Anxiety Disorder 
  • Major Depressive Disorder 
  • Panic Disorder 
  • Phobias/Fears 
  • Social Anxiety Disorder 
  • Obsessive Compulsive Disorder (OCD) 
  • Post-Traumatic Stress Disorder (PTSD) 
  • Seasonal Affective Disorder (SAD) 
  • Postpartum Depression 
  • Premenstrual Dysphoric Disorder (PMDD) 
  • Insomnia/Sleep Problems
  • Grief & Trauma
  • Mood Disorders 
  • Bipolar Disorder 
Is telehealth as effective as in-person visits?
For many conditions, telehealth has been shown to be as effective as in-person visits. 
What technology do I need for a telehealth appointment?
To ensure the best possible meeting with a healthcare provider, it’s important to have the right equipment. This includes a device with a camera and microphone, such as a smartphone, tablet, laptop, or computer. Additionally, a stable internet connection is essential for a smooth telehealth appointment. 
Is telehealth secure and private?
Yes. Telehealth platforms prioritize patient privacy and security, such as using encrypted communication methods to protect patient data and ensure confidentiality. 
Can prescriptions be provided through telehealth?
Yes, healthcare providers can prescribe medications during a telehealth appointment, if appropriate. Prescriptions can be sent electronically to your preferred pharmacy. 
Is telehealth covered by insurance?
Many insurance companies cover telehealth services, especially after the COVID-19 pandemic led to increased adoption of virtual appointments. However, coverage may vary, so it’s important to check with your insurance provider. 
Are there any limitations to telehealth?
Telehealth may not be suitable for emergencies or situations requiring immediate physical intervention.  
How do I prepare for a telehealth appointment?
See helpful tips below on getting ready for an upcoming appointment: 


  • Choose a quiet, well-lit location for the call. 
  • Test your device’s camera and microphone beforehand. 
  • Have a list of your symptoms, medications, and any questions ready. 
  • Be prepared to share your medical history and recent health information. 
Who is Florida Center for Psychiatric Care’s remote services right for?

Remote healthcare treatment is ideal for patients 18 years and older who are in Florida. Virtual care is not a good fit for people with certain conditions or in certain situations. These include (but are not limited to): 


  • Ongoing, high-risk self-harm behavior 
  • Schizophrenia or any symptoms of psychosis 
  • Some cases of Bipolar Disorder I or acute mania 
  • Severe substance abuse problems 
  • Medically unstable eating disorders 
  • Kidney or liver disease, seizures, or cardiac arrhythmias (for Psychiatry plan only) 

If any of these describe you, it’s best for you to be seen in person by a primary care provider who can help you find the treatment that’s right for you. 

How do I contact you?
Reach out to us: 

By phone: 772-226-6718

By fax: 772-905-3833

By email: 

By appointment HERE»